法治动态

银行业保险业消费投诉处理管理办法（征求意见稿）(12)
<P style="TEXT-JUSTIFY: inter-ideograph; TEXT-ALIGN: justify; LINE-HEIGHT: 28pt; TEXT-INDENT: 32pt; MARGIN-LEFT: 0pt; MARGIN-RIGHT: 0pt; mso-para-margin-right: 0.0000gd; mso-para-margin-left: 0.0000gd; mso-pagination: widow-orphan; mso-line-height-rule: exactly; mso-char-indent-count: 2.0000" class=MsoNormal>（二）被投诉人的基本情况，包括：被投诉的银行保险机构的名称；被投诉的银行业保险业从业人员的相关情况以及其所属机构的名称；<o:p></o:p>
<P style="TEXT-JUSTIFY: inter-ideograph; TEXT-ALIGN: justify; LINE-HEIGHT: 28pt; TEXT-INDENT: 32pt; MARGIN-LEFT: 0pt; MARGIN-RIGHT: 0pt; mso-para-margin-right: 0.0000gd; mso-para-margin-left: 0.0000gd; mso-pagination: widow-orphan; mso-line-height-rule: exactly; mso-char-indent-count: 2.0000" class=MsoNormal>（三）投诉请求、主要事实和相关依据；<o:p></o:p>
<P style="TEXT-JUSTIFY: inter-ideograph; TEXT-ALIGN: justify; LINE-HEIGHT: 28pt; TEXT-INDENT: 32pt; MARGIN-LEFT: 0pt; MARGIN-RIGHT: 0pt; mso-para-margin-right: 0.0000gd; mso-para-margin-left: 0.0000gd; mso-pagination: widow-orphan; mso-line-height-rule: exactly; mso-char-indent-count: 2.0000" class=MsoNormal>（四）投诉人提交书面材料的，应当由投诉人签字或盖章。<o:p></o:p>
<P style="TEXT-JUSTIFY: inter-ideograph; TEXT-ALIGN: justify; LINE-HEIGHT: 28pt; TEXT-INDENT: 32pt; MARGIN-LEFT: 0pt; MARGIN-RIGHT: 0pt; mso-para-margin-right: 0.0000gd; mso-para-margin-left: 0.0000gd; mso-pagination: widow-orphan; mso-line-height-rule: exactly; mso-char-indent-count: 2.0000" class=MsoNormal>银行保险机构已经掌握或者通过查询内部信息档案可以获得的材料，不得要求投诉人提供。<o:p></o:p>

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