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银行业保险业消费投诉处理管理办法（征求意见稿）(17)
<P style="TEXT-JUSTIFY: inter-ideograph; TEXT-ALIGN: justify; LINE-HEIGHT: 28pt; TEXT-INDENT: 32pt; MARGIN-LEFT: 0pt; MARGIN-RIGHT: 0pt; mso-para-margin-right: 0.0000gd; mso-para-margin-left: 0.0000gd; mso-pagination: widow-orphan; mso-line-height-rule: exactly; mso-char-indent-count: 2.0000" class=MsoNormal>采取短信、电子邮件等可保存的电子信息形式告知的，应当在本办法规定的告知期限内发出，并保留相关证明资料。<o:p></o:p>
<P style="TEXT-JUSTIFY: inter-ideograph; TEXT-ALIGN: justify; LINE-HEIGHT: 28pt; TEXT-INDENT: 32pt; MARGIN-LEFT: 0pt; MARGIN-RIGHT: 0pt; mso-para-margin-right: 0.0000gd; mso-para-margin-left: 0.0000gd; mso-pagination: widow-orphan; mso-line-height-rule: exactly; mso-char-indent-count: 2.0000" class=MsoNormal>采取电话方式告知的，应当在本办法规定的告知期限内拨打投诉人电话，并依法保留相关证明资料及电话录音。<o:p></o:p>
<P style="TEXT-JUSTIFY: inter-ideograph; TEXT-ALIGN: justify; LINE-HEIGHT: 28pt; TEXT-INDENT: 32pt; MARGIN-LEFT: 0pt; MARGIN-RIGHT: 0pt; mso-para-margin-right: 0.0000gd; mso-para-margin-left: 0.0000gd; mso-pagination: widow-orphan; mso-line-height-rule: exactly; mso-char-indent-count: 2.0000" class=MsoNormal>银行保险机构与投诉人对投诉处理决定、告知期限、告知方式等事项协商一致的，按协商确定的内容履行。<o:p></o:p>
<P style="TEXT-JUSTIFY: inter-ideograph; TEXT-ALIGN: justify; LINE-HEIGHT: 28pt; TEXT-INDENT: 32.15pt; MARGIN-LEFT: 0pt; MARGIN-RIGHT: 0pt; mso-para-margin-right: 0.0000gd; mso-para-margin-left: 0.0000gd; mso-pagination: widow-orphan; mso-line-height-rule: exactly; mso-char-indent-count: 2.0000" class=MsoNormal>第二十二条 银行保险机构在投诉处理工作中应当核实投诉人身份，保护投诉人信息安全，依法保护国家秘密、商业秘密和个人隐私不受侵犯。<o:p></o:p>

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