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银行业保险业消费投诉处理管理办法（征求意见稿）(18)
<P style="TEXT-JUSTIFY: inter-ideograph; TEXT-ALIGN: justify; LINE-HEIGHT: 28pt; TEXT-INDENT: 32.15pt; MARGIN-LEFT: 0pt; MARGIN-RIGHT: 0pt; mso-para-margin-right: 0.0000gd; mso-para-margin-left: 0.0000gd; mso-pagination: widow-orphan; mso-line-height-rule: exactly; mso-char-indent-count: 2.0000" class=MsoNormal>第二十三条 银行保险机构在投诉处理过程中，可根据需要向投诉人提出通过调解方式解决消费纠纷的建议。投诉人同意调解的，银行保险机构应当与投诉人共同向调解组织提出申请。调解期间不计入投诉处理期限。<o:p></o:p>
<P style="TEXT-JUSTIFY: inter-ideograph; TEXT-ALIGN: justify; LINE-HEIGHT: 28pt; TEXT-INDENT: 32.15pt; MARGIN-LEFT: 0pt; MARGIN-RIGHT: 0pt; mso-para-margin-right: 0.0000gd; mso-para-margin-left: 0.0000gd; mso-pagination: widow-orphan; mso-line-height-rule: exactly; mso-char-indent-count: 2.0000" class=MsoNormal>第二十四条 银行保险机构应当指导并支持分支机构充分运用当地消费纠纷调解处理机制，通过建立临时授权、异地授权、及时应调、快速审批等机制，保障分支机构通过调解机制化解消费纠纷。<o:p></o:p>
<P style="TEXT-ALIGN: center; LINE-HEIGHT: 28pt; MARGIN-LEFT: 0pt; MARGIN-RIGHT: 0pt; mso-para-margin-right: 0.0000gd; mso-para-margin-left: 0.0000gd; mso-pagination: widow-orphan; mso-line-height-rule: exactly" class=MsoNormal><o:p> </o:p>
<P style="TEXT-ALIGN: center; LINE-HEIGHT: 28pt; MARGIN-LEFT: 0pt; MARGIN-RIGHT: 0pt; mso-para-margin-right: 0.0000gd; mso-para-margin-left: 0.0000gd; mso-pagination: widow-orphan; mso-line-height-rule: exactly" class=MsoNormal>第四章银行业保险业消费投诉处理工作制度<o:p></o:p>

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