银行业保险业消费投诉处理管理办法（征求意见稿）(20)
<P style="TEXT-JUSTIFY: inter-ideograph; TEXT-ALIGN: justify; LINE-HEIGHT: 28pt; TEXT-INDENT: 32.15pt; MARGIN-LEFT: 0pt; MARGIN-RIGHT: 0pt; mso-para-margin-right: 0.0000gd; mso-para-margin-left: 0.0000gd; mso-pagination: widow-orphan; mso-line-height-rule: exactly; mso-char-indent-count: 2.0000" class=MsoNormal><SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; FONT-WEIGHT: bold; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt">第二十八条<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt"> 银行保险机构应当建立消费投诉登记制度和档案管理制度。消费投诉登记记录、处理意见等书面资料或信息档案应当存档备查，法律、行政法规对保存期限有规定的，依照其规定。<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt"><o:p></o:p></P>
<P style="TEXT-JUSTIFY: inter-ideograph; TEXT-ALIGN: justify; LINE-HEIGHT: 28pt; TEXT-INDENT: 32.15pt; MARGIN-LEFT: 0pt; MARGIN-RIGHT: 0pt; mso-para-margin-right: 0.0000gd; mso-para-margin-left: 0.0000gd; mso-pagination: widow-orphan; mso-line-height-rule: exactly; mso-char-indent-count: 2.0000" class=MsoNormal><SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; FONT-WEIGHT: bold; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt">第二十九条<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt"> 银行保险机构应当依据国家有关规定制定重大及群体性消费投诉处理应急预案，采取有效措施妥善处置重大及群体性消费投诉。<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt"><o:p></o:p></P>
<P style="TEXT-JUSTIFY: inter-ideograph; TEXT-ALIGN: justify; LINE-HEIGHT: 28pt; TEXT-INDENT: 32pt; MARGIN-LEFT: 0pt; MARGIN-RIGHT: 0pt; mso-para-margin-right: 0.0000gd; mso-para-margin-left: 0.0000gd; mso-pagination: widow-orphan; mso-line-height-rule: exactly; mso-char-indent-count: 2.0000" class=MsoNormal><SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt">重大及群体性消费投诉包括以下情形：<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt"><o:p></o:p></P>
<P style="TEXT-JUSTIFY: inter-ideograph; TEXT-ALIGN: justify; LINE-HEIGHT: 28pt; TEXT-INDENT: 32pt; MARGIN-LEFT: 0pt; MARGIN-RIGHT: 0pt; mso-para-margin-right: 0.0000gd; mso-para-margin-left: 0.0000gd; mso-pagination: widow-orphan; mso-line-height-rule: exactly; mso-char-indent-count: 2.0000" class=MsoNormal><SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt">（一）因重大自然灾害、安全事故、公共卫生事件等引发的投诉；<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt"><o:p></o:p></P>
总共31页
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