银行业保险业消费投诉处理管理办法（征求意见稿）(23)
<P style="TEXT-JUSTIFY: inter-ideograph; TEXT-ALIGN: justify; LINE-HEIGHT: 28pt; TEXT-INDENT: 32.15pt; MARGIN-LEFT: 0pt; MARGIN-RIGHT: 0pt; mso-para-margin-right: 0.0000gd; mso-para-margin-left: 0.0000gd; mso-pagination: widow-orphan; mso-line-height-rule: exactly; mso-char-indent-count: 2.0000" class=MsoNormal><SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; FONT-WEIGHT: bold; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt">第三十三条<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt">银行保险监督管理机构应当自收到消费投诉之日起7个工作日内，将投诉转送至被投诉银行保险机构并告知投诉人，投诉人无法联系的除外；投诉人同意的，也可将投诉转送至银行业保险业消费纠纷调解组织。<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt"><o:p></o:p></P>
<P style="TEXT-JUSTIFY: inter-ideograph; TEXT-ALIGN: justify; LINE-HEIGHT: 28pt; TEXT-INDENT: 32.15pt; MARGIN-LEFT: 0pt; MARGIN-RIGHT: 0pt; mso-para-margin-right: 0.0000gd; mso-para-margin-left: 0.0000gd; mso-pagination: widow-orphan; mso-line-height-rule: exactly; mso-char-indent-count: 2.0000" class=MsoNormal><SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; FONT-WEIGHT: bold; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt">第三十四条<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; FONT-WEIGHT: bold; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt"> <SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt">银行保险监督管理机构应当对银行保险机构消费投诉处理情况进行督查。<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt"><o:p></o:p></P>
<P style="TEXT-JUSTIFY: inter-ideograph; TEXT-ALIGN: justify; LINE-HEIGHT: 28pt; TEXT-INDENT: 32.15pt; MARGIN-LEFT: 0pt; MARGIN-RIGHT: 0pt; mso-para-margin-right: 0.0000gd; mso-para-margin-left: 0.0000gd; mso-pagination: widow-orphan; mso-line-height-rule: exactly; mso-char-indent-count: 2.0000" class=MsoNormal><SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; FONT-WEIGHT: bold; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt">第三十五条 <SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt">银行保险机构及其分支机构应当按照银行保险监督管理机构的要求，报告本单位消费投诉处理工作相关管理制度、消费投诉管理工作责任人名单，上述事项<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt">发生变动的，应在<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt">3日内报告变动情况。<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt"><o:p></o:p></P>
总共31页
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