银行业保险业消费投诉处理管理办法（征求意见稿）(24)
<P style="TEXT-JUSTIFY: inter-ideograph; TEXT-ALIGN: justify; LINE-HEIGHT: 28pt; TEXT-INDENT: 32.15pt; MARGIN-LEFT: 0pt; MARGIN-RIGHT: 0pt; mso-para-margin-right: 0.0000gd; mso-para-margin-left: 0.0000gd; mso-pagination: widow-orphan; mso-line-height-rule: exactly; mso-char-indent-count: 2.0000" class=MsoNormal><SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; FONT-WEIGHT: bold; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt">第三十六条<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; FONT-WEIGHT: normal; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt"> 银行保险机构及其分支机构应当按照银行保险监督管理机构要求报告本单位消费投诉统计数据<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; FONT-WEIGHT: normal; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt">及<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; FONT-WEIGHT: normal; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt">投诉处理工作情况<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; FONT-WEIGHT: normal; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt">，并按照银行业保险业突发事件信息报告要求及时报告<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; FONT-WEIGHT: normal; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt">重大及群体性消费投诉情况。<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; FONT-WEIGHT: normal; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt"><o:p></o:p></P>
<P style="TEXT-JUSTIFY: inter-ideograph; TEXT-ALIGN: justify; LINE-HEIGHT: 28pt; TEXT-INDENT: 32.15pt; MARGIN-LEFT: 0pt; MARGIN-RIGHT: 0pt; mso-para-margin-right: 0.0000gd; mso-para-margin-left: 0.0000gd; mso-pagination: widow-orphan; mso-line-height-rule: exactly; mso-char-indent-count: 2.0000" class=MsoNormal><SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; FONT-WEIGHT: normal; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt">消费投诉处理工作情况包括投诉分析及整改情况、相关制度和执行情况、存在问题以及改进措施等。<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; FONT-WEIGHT: normal; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt"><o:p></o:p></P>
<P style="TEXT-JUSTIFY: inter-ideograph; TEXT-ALIGN: justify; LINE-HEIGHT: 28pt; TEXT-INDENT: 32.15pt; MARGIN-LEFT: 0pt; MARGIN-RIGHT: 0pt; mso-para-margin-right: 0.0000gd; mso-para-margin-left: 0.0000gd; mso-pagination: widow-orphan; mso-line-height-rule: exactly; mso-char-indent-count: 2.0000" class=MsoNormal><SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; FONT-WEIGHT: normal; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt">银行保险机构应对报送的消费投诉统计数据、投诉处理工作情况的真实性、完整性、准确性负责，银行保险监督管理机构对各银行保险机构数据、报告报送情况及内容进行定期或不定期检查。<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; FONT-WEIGHT: normal; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt"><o:p></o:p></P>
总共31页
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