银行业保险业消费投诉处理管理办法（征求意见稿）(6)
<P style="TEXT-JUSTIFY: inter-ideograph; TEXT-ALIGN: justify; LINE-HEIGHT: 28pt; TEXT-INDENT: 32.15pt; MARGIN-LEFT: 0pt; MARGIN-RIGHT: 0pt; mso-para-margin-right: 0.0000gd; mso-para-margin-left: 0.0000gd; mso-pagination: widow-orphan; mso-line-height-rule: exactly; mso-char-indent-count: 2.0000" class=MsoNormal><SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; FONT-WEIGHT: bold; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt">第二条<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt"> 本办法所称银行业保险业消费投诉（以下简称“消费投诉”），是指消费者与银行保险机构或其从业人员因购买银行、保险产品或接受银行、保险相关服务产生纠纷（以下简称“消费纠纷”），并向银行保险机构主张其民事权益的行为。<SPAN style="FONT-FAMILY: 仿宋; BACKGROUND: rgb(255,255,0); FONT-SIZE: 16pt; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt; mso-highlight: rgb(255,255,0)"><o:p></o:p></P>
<P style="TEXT-JUSTIFY: inter-ideograph; TEXT-ALIGN: justify; LINE-HEIGHT: 28pt; TEXT-INDENT: 32.15pt; MARGIN-LEFT: 0pt; MARGIN-RIGHT: 0pt; mso-para-margin-right: 0.0000gd; mso-para-margin-left: 0.0000gd; mso-pagination: widow-orphan; mso-line-height-rule: exactly; mso-char-indent-count: 2.0000" class=MsoNormal><SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; FONT-WEIGHT: bold; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt">第三条<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt"> 投诉处理工作应当坚持依法合规、便捷高效、标本兼治和多元化解原则。<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt"><o:p></o:p></P>
<P style="TEXT-JUSTIFY: inter-ideograph; TEXT-ALIGN: justify; LINE-HEIGHT: 28pt; TEXT-INDENT: 32.15pt; MARGIN-LEFT: 0pt; MARGIN-RIGHT: 0pt; mso-para-margin-right: 0.0000gd; mso-para-margin-left: 0.0000gd; mso-pagination: none; mso-line-height-rule: exactly; mso-char-indent-count: 2.0000" class=MsoNormal><SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; FONT-WEIGHT: bold; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt">第四条<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt"> 银行保险机构是维护消费者合法权益、及时规范处理消费投诉的责任主体，负责对分支机构消费投诉处理工作的管理、指导和考核，协调、督促分支机构妥善处理各类消费投诉。<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 16pt; mso-spacerun: 'yes'; mso-font-kerning: 0.0000pt"><o:p></o:p></P>
总共31页
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