国家铁路局关于《铁路旅客运输规程（征求意见稿）》公开征求意见的通知(33)
<P style="LINE-HEIGHT: 150%; TEXT-INDENT: 32pt; MARGIN: 0cm 0cm 0pt; tab-stops: 42.55pt" class=MsoNormal><SPAN style="LINE-HEIGHT: 150%; FONT-FAMILY: 仿宋_GB2312; FONT-SIZE: 16pt; mso-bidi-font-family: 仿宋_GB2312; mso-hansi-font-family: 仿宋_GB2312"><FONT face="Times New Roman"><FONT color=#000000>铁路运输企业应当书面记录旅客的投诉情况及处理结果，投诉记录至少保管<SPAN lang=EN-US>3</SPAN>年。<SPAN lang=EN-US><o:p></o:p></SPAN></FONT></FONT></SPAN>
<P style="LINE-HEIGHT: 150%; TEXT-INDENT: 32pt; MARGIN: 0cm 0cm 0pt; tab-stops: 42.55pt; mso-list: l0 level1 lfo1; mso-char-indent-count: 2.0" class=MsoNormal><FONT color=#000000><SPAN style="LINE-HEIGHT: 150%; FONT-FAMILY: 黑体; FONT-SIZE: 16pt; mso-bidi-font-family: 黑体" lang=EN-US><SPAN style="mso-list: Ignore">第五十二条<SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><SPAN style="LINE-HEIGHT: 150%; FONT-FAMILY: 仿宋_GB2312; FONT-SIZE: 16pt; mso-bidi-font-family: 仿宋_GB2312; mso-hansi-font-family: 仿宋_GB2312"><FONT face="Times New Roman">对旅客提出的改进服务工作的意见和建议，铁路运输企业应当认真研究，主动沟通并作出答复。<SPAN lang=EN-US><o:p></o:p></SPAN></FONT></SPAN></FONT>
<P style="LINE-HEIGHT: 150%; TEXT-INDENT: 32pt; MARGIN: 0cm 0cm 0pt; tab-stops: 42.55pt; mso-list: l0 level1 lfo1; mso-char-indent-count: 2.0" class=MsoNormal><FONT color=#000000><SPAN style="LINE-HEIGHT: 150%; FONT-FAMILY: 黑体; FONT-SIZE: 16pt; mso-bidi-font-family: 黑体" lang=EN-US><SPAN style="mso-list: Ignore">第五十三条<SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></SPAN><SPAN style="LINE-HEIGHT: 150%; FONT-FAMILY: 仿宋_GB2312; FONT-SIZE: 16pt; mso-bidi-font-family: 仿宋_GB2312; mso-hansi-font-family: 仿宋_GB2312"><FONT face="Times New Roman">国家铁路局市场监测评价中心受国家铁路局委托统一受理旅客向国家铁路局的投诉及建议。<SPAN lang=EN-US><o:p></o:p></SPAN></FONT></SPAN></FONT>
<P style="TEXT-ALIGN: center; LINE-HEIGHT: 150%; MARGIN: 0cm 0cm 0pt" class=MsoNormal align=center><SPAN style="LINE-HEIGHT: 150%; FONT-FAMILY: 黑体; FONT-SIZE: 16pt; mso-hansi-font-family: 'Times New Roman'" lang=EN-US><o:p><FONT color=#000000> </FONT></o:p></SPAN>
<P style="TEXT-ALIGN: center; LINE-HEIGHT: 150%; MARGIN: 0cm 0cm 0pt" class=MsoNormal align=center><SPAN style="LINE-HEIGHT: 150%; FONT-FAMILY: 黑体; FONT-SIZE: 16pt; mso-hansi-font-family: 'Times New Roman'"><FONT color=#000000>第九章<SPAN lang=EN-US><SPAN style="mso-spacerun: yes"> </SPAN></SPAN>附<SPAN lang=EN-US><SPAN style="mso-spacerun: yes"> </SPAN></SPAN>则<SPAN lang=EN-US><o:p></o:p></SPAN></FONT></SPAN>


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